Privacy policy.

1. Introduction

Edward Harbourne (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, and protect personal data when you:

- Visit our website

- Engage with our aesthetics services, or coaching, consultancy and energy brokerage

- Complete forms, including medical history forms

- Book sessions via Zoom

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Edward Harbourne operates a multi-service platform providing:

- Personal Coaching

- Energy Brokerage Services

- Men’s Aesthetics Services

Contact: Email: hi@edharbourne.uk Website: www.makeaestheticspt.com.

We are the Data Controller of your personal data.

3. Information We Collect

Information You Provide:

- Name, email, phone number

- Business details (where relevant)

- Medical and health information (via Typeform forms, Fresha platform)

- Information submitted through enquiry forms or coaching consultations

- Zoom booking details

- Payment Information

Payment processing is handled by secure third-party platforms like Stripe, Fresha, Square Space and SumUp. We do not store full card details.

Automatically Collected Information:

- IP address, device type, browser type

- Pages visited and time on site

- Cookies and tracking information for analytics and advertising.

4. Special Category Data (Medical/Health Information)

Some services (coaching and aesthetics) require medical information. This is special category data, which we process only:

With your explicit consent

To provide our services safely and effectively

To comply with health and safety obligations

You can withdraw consent at any time, though this may limit your ability to use certain services.

5. How We Use Your Information

We use your data to:

- Respond to enquiries

- Deliver coaching, consultancy, or aesthetics services

- Process Zoom bookings, consultations and payments

- Send service updates and newsletters (if you opt in)

- Run targeted advertising campaigns on platforms like Meta

- Improve our website and services

- Comply with legal obligations

Lawful bases include:

- Contractual necessity

- Consent (for special category data and marketing)

- Legitimate interests (website improvements, analytics, and ad targeting)

- Legal obligations.

6. Marketing Communications and Tracking

If you opt in, we may send you:

- Newsletters

- Service updates

- Promotional content

We also use Meta and other advertising pixels to track website interactions and deliver relevant ads.

You can opt out of marketing communications at any time and adjust cookie/tracking preferences via your browser settings.

7. Sharing Your Information

We may share your data with:

- Payment processors

- CRM systems

- Email marketing providers such (e.g., Mailchimp, Square Space)

- Website hosting and analytics providers

- Advertising platforms (e.g., Meta, Google Ads)

- Energy supply partners (if you request brokerage services)

All third parties are required to handle data securely and comply with UK GDPR.

8. Data Retention

We keep your data only as long as necessary to:

Deliver services

Comply with legal obligations

Resolve disputes

Medical and health forms are stored securely and deleted once no longer needed for service delivery.

9. Data Security

We implement technical and organisational measures to protect your data against:

- Unauthorised access

- Loss

- Misuse

- Alteration

All Zoom sessions and Typeform submissions are protected through their secure platforms. Also, Fresha, SumUp and Stripe are protected sites.

10. Your Rights

Under UK GDPR, you have the right to:

Access your personal data

Correct inaccuracies

Request deletion or restriction of processing

Withdraw consent

Object to processing

Data portability

To exercise your rights, contact: [Insert Email Address]

You can also complain to the Information Commissioner’s Office (ICO): www.ico.org.uk

11. Cookies and Tracking

We use cookies and tracking technologies to:

- Improve website functionality

- Analyse traffic

- Run advertising campaigns on platforms like Meta

You can manage cookies via your browser settings. For detailed info, see our Cookie Policy.

12. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices.

13. Changes to This Policy

We may update this policy occasionally. Changes will be posted on this page with the updated effective date.